CVE-2026-103985

{
  "etk_id": "ETK-2026-3741",
  "cve_id": "CVE-2026-103985",
  "display_id": "CVE-2026-103985",
  "ghsa_id": "GHSA-m4hc-rc98-38jc",
  "euvd_id": "EUVD-2026-118381",
  "status": "published",
  "anchor_state": "anchored",
  "title": "Improper authorization in FreeScout profile permissions",
  "summary": "FreeScout versions before 1.8.231 do not properly protect an agent profile setting that limits access to assigned conversations. An authenticated, restricted non-administrator agent can remove that limitation and view or modify other agents' conversations in mailboxes they can access.",
  "mitigation": "Upgrade FreeScout to version 1.8.231 or later. Until upgraded, restrict untrusted agents' mailbox membership and review profile changes and access to unassigned conversations.",
  "vendor": "freescout-help-desk",
  "product": "FreeScout",
  "affected": [
    {
      "affected_notes": [],
      "affected_ranges": [
        "<1.8.231"
      ],
      "ecosystem": null,
      "fixed_versions": [
        "1.8.231"
      ],
      "package_name": "freescout-help-desk/freescout",
      "purl": null
    }
  ],
  "cwes": [
    269
  ],
  "cvss_score": 7.1,
  "cvss_src": "cna_vendor",
  "cvss_vector": "CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:L/A:N",
  "epss_score": null,
  "epss_percentile": null,
  "epss_asof": null,
  "automation": "contextual",
  "check": true,
  "check_confidence_basis": "assessed",
  "exploit": false,
  "pipeline_minutes": 28.41770655,
  "t0_at": "2026-11-06T17:11:49.483000+00:00",
  "signals": {
    "check": {
      "at": "2026-11-06T17:49:34.349485+00:00",
      "days": 0.026213732465277778,
      "is_lower_bound": false,
      "measured_at": "2026-11-06T17:11:49.483000+00:00",
      "url": null
    },
    "trigger_signal": {
      "at": "2026-11-06T17:11:49.483000+00:00",
      "days": 0,
      "is_lower_bound": false,
      "measured_at": "2026-11-06T17:11:49.483000+00:00",
      "url": "https://www.cve.org/CVERecord?id=CVE-2026-103985"
    }
  }
}